Yes. You can return the e-bike to our designated return location. Refunds will be issued as long as the e-bike is returned within 30 days of purchase, unused, and in its original packaging.

If the return is due to a product defect, we will cover the shipping costs. Otherwise, the customer is responsible for the return shipping fees.

Before shipment: refunds processed within 3-5 business days. After shipment: refunds processed within 7-10 business days once the returned item is received.

Orders for in-stock e-bikes are processed within 3-5 business days. Once shipped, delivery typically takes 5-10 days.

Once your order ships, you'll receive an email with a tracking number to monitor its progress.

Before tracking number is generated: contact us via email to make changes. After shipping: no changes can be made. Please double-check your information before placing an order.

36 months on the frame; 24 months on the whole e-bike (excluding consumable parts).

Contact our customer service team. We will guide you through the repair or replacement process.

Take clear photos of the shipping label and product. Record an unboxing video. If parts are damaged, we'll send free replacement parts or arrange compensation.

Yes. It rides like a traditional bicycle when the motor is off.

Riding range is influenced by assist mode, terrain, wind, temperature, surface type, rider weight, load, and tire pressure.

Yes. The suspension fork, 26" tires, and Shimano 7-speed gearing make it suitable for both city streets and light mountain trails.

25 km/h (15.5 MPH) with motor assist.

125 kg (275 lbs).